Taskwave - ERP for Field Service Management by SeoSamba

INTRODUCING A REVOLUTIONARY FIELD SERVICE MANAGEMENT

ERP SOLUTION BY SEOSAMBA

Accelerate Your ERP Rollout
Running a successful service business requires efficiency, precision, and a keen focus on customer satisfaction. At SeoSamba, we understand the challenges of managing multiple service requests, technician assignments, client billing, and everything in between. That's why we're excited to introduce our state-of-the-art Field Maintenance and Repair Service ERP solution-tailored to streamline operations, elevate your service delivery experience, and designed to be up and running in weeks, not years.

Flexible Customization for Modern Service Businesses

Built on the foundation of SeoSamba Ultimate CRM, a solution combining Ecommerce, POS and CRM, Taskwave ERP not only supports service management but also integrates full-scale eCommerce capabilities. You get the perfect blend of service operations and advanced online sales functionalities, enabling you to sell products or services seamlessly, with end-to-end control over both web front-end and back-end operations.

Thanks to its uniquely flexible architecture, TaskWave ERP enables both on-premise and cloud deployments to suit diverse business requirements. And if your project requires it, our expert professional services team delivers cost-effective bespoke ERP development, empowering ongoing customizations while ensuring you continue to benefit from the latest core software upgrades.

IDEAL FOR ALL MOBILE, FIELD MAINTENANCE AND REPAIR SERVICE PROVIDERS

Facilities management
Home services
Appliance repair
HVAC maintenance
Cable or internet installations
Computer repair

Medical device servicing
Electricians
Mobile sales professionals giving quotes
In-home care services providers
Construction workers
And more...

KEY FEATURES

1. CENTRALIZED ADMINISTRATION FOR FIELD SERVICE BUSINESSES

Our ERP offers a robust dashboard, enabling service managers to easily track and manage their operations. You can monitor technician activity, allocate tasks, handle customer requests, and oversee the overall workflow from a single point. This ensures a streamlined process that minimizes downtime and maximizes service efficiency.

2. POWER OF SEOSAMBA CRM & SEOTOASTER ECOMMERCE

Being built on SeoSamba CRM and enhanced by SeoToaster Ecommerce, our Service ERP delivers:

Unified Customer & Service Data:

Store and manage client profiles, service history, and communications all in one place
Ecommerce-Ready Platform

Manage online product sales, service packages, and more, directly from the ERP’s intuitive interface.
Web Front-End & Back-End Operations:

Seamlessly manage your service business and eCommerce store, with full control over customer experience, orders, and fulfillment.

Automated Lead Generation & Marketing:

Take advantage of built-in email, SMS, and social marketing tools to engage prospects and retain clients.
Multi-Channel Engagement:

Engage customers via integrated email campaigns, text messaging, and social media platforms for maximum reach.

3. COMPREHENSIVE ECOMMERCE CAPABILITIES

By leveraging the power of SeoToaster Ecommerce, our ERP enables you to:

Sell Products or Services:

Whether you're selling physical products, digital goods, service packages, or combination thereof, simply manage everything from listings to payments effortlessly.

Advanced Web Storefront:

Create and manage an attractive, customizable storefront, complete with product galleries, payment gateways, and promotions.
Secure Payment Processing:

Integrate with major payment gateways, including Stripe, PayPal, and Authorize.net, for secure and seamless online transactions.
Inventory & Order Management:

Manage your inventory, track orders, and automate the fulfillment process, ensuring a smooth customer experience from start to finish.
SEO-Optimized eCommerce Store:

Built with advanced SEO tools to boost search rankings, drive traffic, and increase conversions.

4. ROLE-BASED ACCESS FOR TECHNICIANS, MANAGERS, AND CLIENTS

Built with flexibility in mind, the ERP supports different user roles:

Service Managers can monitor performance, assign tasks, and control billing.
Technicians can access assigned tasks, log completed jobs, and request support, all from their mobile devices.
Clients can manage service requests, track progress, and update their billing details online, making customer interaction smoother and more efficient.

5. SUBSCRIPTION AND ONE-TIME SERVICE MANAGEMENT

Our system supports both subscription-based and one-time service models. For businesses offering recurring services, automated task scheduling ensures clients get timely maintenance without any manual oversight. One-time services can be easily managed with a built-in quote system that allows clients to request and pay for jobs on-demand.

6. ADVANCED BILLING & PAYMENT INTEGRATION

Handling financial transactions has never been easier. Integrated natively with Stripe (other popular payment platforms available) and QuickBooks Online, our ERP manages subscriptions, one-off payments, and complex billing operations between franchisors and franchisees or corporate and local field offices.. The ERP enables seamless allocation of funds with a variety of business models, ensuring that payments collected by the corporate office via one or more websites can be distributed appropriately to local franchisees based on the service provided in a timely fashion. This allows for:

Automated Fund Allocation:

Automatically distribute payments to local field offices or franchisees, ensuring that they receive their share for services rendered.
Transparent Financial Transactions:

All transactions are logged and tracked in the ERP, offering a clear overview of financial flows between corporate/franchisors and franchisee operations.

Flexible Billing Models:

Whether it's splitting revenues based on subscription plans or one-off services, the ERP adapts to your business model, ensuring fairness and transparency in financial management.
Real-Time Reporting:

Access real-time insights into revenue distribution and service purchase allocations, facilitating better financial planning and decision-making

7. TASK AUTOMATION AND SCHEDULING

Automated task lists and recurring maintenance schedules keep technicians informed and organized. Whether it’s routine monthly inspections or urgent service requests, the ERP ensures tasks are assigned, executed, and reviewed efficiently, allowing for quick follow-ups and reducing the risk of delays.

8. INTEGRATED MARKETING AUTOMATION

Our Service ERP leverages SeoSamba CRM's powerful marketing automation tools, enabling businesses to:

Automate follow-ups with clients post-service completion.
Manage marketing campaigns across email, SMS, and social media platforms.
Schedule campaigns for targeted customer segments to promote additional services or maintenance plans.
Track performance metrics, such as open rates and click-through rates, to optimize marketing efforts.

9. MOBILE-READY FOR ON-THE-GO OPERATIONS

Our ERP comes with mobile-friendly interfaces for technicians and clients, ensuring that your team stays connected wherever they are. Technicians can log in, update tasks, and submit reports directly from their phones, while clients can request services and manage their accounts on the go. In addition, our native CRM app let your technicians build multi-stop routes to drive to your customer locations right from their phone's favorite GPS app.

10. SUBCONTRACTOR MANAGEMENT FOR SERVICE FLEXIBILITY

Incorporating a marketplace-like approach, the ERP allows businesses to collaborate with external subcontractors. Service managers can assign jobs, track performance, and manage bids from multiple subcontractors, ensuring the best service is provided to clients at competitive rates.

WHO LOVES TASKWAVE?

Independent Service Providers

Streamline operations by automating routine tasks, simplifying client communication, and handling billing from one platform.
Subcontractor-Based Service Businesses

Seamlessly integrate subcontractors into your service ecosystem with easy assignment and job management features.

Service Providers Looking to Digitally Transform Their Business

Leverage full-scale eCommerce capabilities to sell products and services directly from the ERP system.
Field Service Franchise Brands

Manage multiple franchise locations effortlessly by controlling workflows, monitoring performance, and ensuring high service standards across the board, while handling all financial flows. Just unique!

WHY CHOOSE TASKWAVE ERP?

Scalable for Growth

Our ERP adapts as your business grows. Whether you're expanding into new territories or adding new service offerings, our software scales with you.
SeoSamba CRM & SeoToaster Ecommerce Built-in

Benefit from the market-leading CRM capabilities of SeoSamba, combined with the advanced eCommerce functionalities of SeoToaster. From seamless marketing automation to robust online sales tools, you can manage service operations and drive eCommerce success simultaneously.
Client-Centric Features

With an intuitive user interface for both your team and your clients, you can ensure everyone stays informed, satisfied, and loyal to your business.
Connect to 3000+ applications

Thanks to our open architecture with built-in rest API’s, Web services, plug-in SDK, Zapier integration and more.

Frequently Asked Questions

Q1: What core features should a field service ERP include?
A: A robust field service ERP should cover job scheduling, technician dispatch, mobile access for field staff, inventory tracking, job status updates, billing/invoicing, customer communication, and reporting. SeoSamba TaskWave ERP includes all of this — plus eCommerce, marketing automation, and customer portals — in one unified platform.

Q2: How quickly can we implement the system?
A: Unlike long, drawn-out ERP deployments, TaskWave ERP is designed for rapid rollout — you can be up and running in weeks, not months or years, with full support and training.

Q3: Can it handle both one-time service calls and recurring maintenance services?
A: Yes. TaskWave ERP is built for both one-off jobs and subscription/recurring services, with automated scheduling, notifications, and workflow management.

Q4: Do I need separate tools for field operations and online sales?
A: No. TaskWave ERP integrates field service management with eCommerce, CRM, and billing, giving you a single platform for operations, sales, and customer engagement.

Q5: Is there mobile access for technicians and clients?
A: Absolutely. Technicians can view assignments, update job status, upload photos, and report on the go. Clients can submit service requests, track progress, and manage billing via mobile or web portals.

Q6: How are payments and billing handled?
A: TaskWave supports one-off, recurring, and subscription payments. It integrates with major payment gateways and accounting platforms like QuickBooks, and can manage billing for multiple branches or subcontractors.

Q7: Can workflows be customized to match local regulations or business practices?
A: Yes. TaskWave ERP is flexible and can be tailored to your operational needs while keeping core updates and support intact. Custom configurations for local regulations, service practices, or unique business requirements are fully supported.

Q8: What reporting and analytics are included?
A: TaskWave provides real-time dashboards for revenue tracking, technician performance, job completion times, client satisfaction, and branch-level metrics — giving full operational visibility across your organization.

Q9: How does the ERP improve customer communication and retention?
A: Built-in marketing automation and CRM features allow you to send reminders, follow-ups, or promotions via email, SMS, and social media. Clients also get access to service histories, progress updates, and proactive maintenance scheduling, improving satisfaction and loyalty.

Q10: Can the system scale as our business grows?
A: Yes. TaskWave ERP is designed to scale with your business — adding more technicians, service areas, branches, or franchises is seamless, while maintaining oversight and consistent workflows across locations.

Let Taskwave ERP transform the way you manage, deliver, and sell services and products.

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ERP for Field Service Management